Do I need to create an account on rreun.com to place an order?

No, you can easily place an order without having an RREUN account. However if you set up an account with RREUN, it will enable you to view your order history, receive timely updates on new arrivals, our upcoming events and offers.

How to customize your own pattern?

After selecting your favorite color and size, and whether you want custom printing, there will be an entrance to upload pictures. You can directly upload the pattern you want to customize. You will receive your exclusive customized product. If there is anything you don't understand,To know more, please contact us at
rreunwu@gmail.com
or on
WhatsApp.

I have an account with RREUN but I forgot my password. How do I access my account?

If you have a registered account with RREUN and you forget your password, click on the 'forgot password' link provided and fill in the email ID or mobile number you have used to register your account. We will send you an email to reset your password. All you have to do is simply login to our website with your Email Address and your new password to access your account. You will receive an email that will prompt you to set up a new password.

Is it possible to make custom garments?

Yes, we do offer customization on select garments, which includes modifying the size of the garment according to your preference. To know more, please contact us at
rreunwu@gmail.com
or on
WhatsApp.

Are the colours of the products shown on the website accurate?

We make every effort to accurately display the attributes of all our products, including the colours; however, the actual colour you see may vary slightly due to photographic lighting sources or your display screen settings.

Do you ship just within International or worldwide?

We provide shipping to International locations. We have arrangements with leading International logistics providers to handle your orders.

How do I order a garment that is out of stock?

If a specific garment is out of stock, you can simply get in touch with us at
rreunwu@gmail.com
or contact us on
WhatsApp
and our Customer Operations team will assist you.

How do I track my order?

As soon as your order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track your delivery. It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders on the 'Track your order' page under the 'Get in touch' section.

Can I get my order gift-wrapped?

All products delivered from RREUN arrive in suitable RREUN packaging, we do not offer any additional gift wrapping services at the moment.

Can I purchase a Gift Card online?

You can simply get in touch with us at
rreunwu@gmail.com
or contact us on
WhatsApp
and our Customer Operations team will assist you.

How do I use a Discount Code or Gift Card?

"Once you are ready with your order, simply follow the steps mentioned below:

  • Click on 'Proceed To Checkout'.
  • Fill in your contact information and shipping address.
  • Enter the Discount Code or Gift Card Code in the Apply Code section and click 'Apply'.
  • Your cart value will get updated and the new amount will get reflected in 'Subtotal'.
  • Once you have reviewed your delivery information, click on ‘Continue to Shipping’."
Can I add items to an existing order?

Once you have confirmed and placed an order, it is not possible to add items to it. You are requested to place a fresh order for any new items. Additionally, you can make modifications to your existing order (i.e., change colour (subject to availability) or size or both) within 24 hours of placing the order. To make a modification, please connect with us on
rreunwu@gmail.com
or on
WhatsApp
and we will try to help you in the best way possible.

Can I cancel an order?

Do note: We do not offer refund for cancelled orders but offer credit notes against the cancellations. You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us on
rreunwu@gmail.com
or contact us on
WhatsApp.
Once your order is found eligible for cancellation, our team will issue a refund against it in the form of a credit note, that is redeemable within 180 days from the issue date.

How much time will it take for an order to be delivered?
All orders are shipped from China, and we use air freight to ensure that the goods can be delivered to you as soon as possible. Our orders are usually shipped within one day and can be delivered to you in 7-15 days. Because there are some differences in different countries, it may be faster or slower to receive the goods. If you have any questions, please contact us and we will help you solve your questions as soon as possible. We will share regular updates about your order from dispatch to delivery via Email & SMS details provided by you when placing the order. The delivery status is also available on your registered account on rreun.com. To know more about our Shipping Policies please write to us on rreunwu@gmail.com or contact us on WhatsApp.
What shipping method does the website use?

We will choose the most secure and fastest logistics method according to different countries

What are the charges for shipping within International?

The actual payment amount of all orders includes the shipping fee

Can I change the shipping address of my order?

Unfortunately, we are unable to redirect your order once it has been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver your order as per the schedule.

How can I pay for my order?
Currently only PayPal payment methods are supported. We will add more payment methods in the future. In case of any issues, you can simply get in touch with us at rreunwu@gmail.com or contact us on WhatsApp and our Customer Operations team will assist you.
Does ampm-int.com charge sales tax?

Yes

What are the Customs and Import Duties on International shipments?

10%

The corresponding price will be displayed when you pay for your order

How do I exchange an item?
To know more about our Exchange Policies, kindly visit here.
What should I do if I receive a different item from the one that I had ordered?
We ensure that we always deliver the right product to you. However, in any case you receive a wrong order, you can notify us within 24 hours with your order number by contacting us on rreunwu@gmail.com or on WhatsApp.
What do I do if my order is received in a damaged condition?
You can simply get in touch with us at rreunwu@gmail.com or contact us on WhatsApp and our Customer Operations team will assist you with reverse pickup and arranging a replacement piece.
What if I am not available when you deliver the merchandise?
Our delivery partner may make up to 3 attempts to connect with you to have your order delivered after the original attempt to deliver. Following this, the order will be returned. If your order exceeds three attempts, please contact us as soon as possible. We will contact the logistics company as soon as possible to see if we can deliver it again. To know more about our Shipping Policies please write to us on rreunwu@gmail.com or contact us on WhatsApp. Kindly note, we will be unable to refund against undelivered orders.
How do I return an item?
To know more about our Return Policies, kindly visit here.